What are Bytes’ Reactive Support Services?
We offer Reactive support contracts to customers with a sole Microsoft focus, providing break-fix support through our Reactive support services. This includes a retainer for setting up the service desk and SLAs, as well as Flex Tokens, valued units that customers can use for incidents and support needs.
Benefits encompass a cost-efficient approach, enhanced customer experience, a dedicated service delivery manager, and monthly performance and usage reports.
Want to find out more?
Our flyer provides a comprehensive summary of what our Cloud Essentials Support services offer, the difference between Reactive and Proactive support and the benefits it can have on your organisation.
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Blue Prism has had a seamless transition to a new cloud commercial model. This has significantly reduced costs and simplified our cloud cost management and forecasting. The Bytes team is technically knowledgeable, easy to work with - and they've delivered fantastic results.”
Colin Bradford, Chief Operating Officer, Blue Prism
Why choose Bytes for this service?
Choosing Bytes means you can pay for what you use, rather than the contract value on annual cloud consumption by using Flex tokens. Flex Tokens can be redeemed on any Bytes services which means you can receive professional services for projects or non-Microsoft initiatives
Only circa 3% of all tickets raised by customers require escalation to Microsoft. The result is a better customer experience is better response, are kept informed of the status of incidents and tickets are handled by Microsoft qualified engineers.
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Want to know more about Cloud Investment Management Services? Call us on 01372 418 500 or email us at [email protected]