Europe’s leading train and coach app, Trainline, can keep delivering outstanding services to millions of travellers while knowing its data is secure. Expertise from Bytes and solutions from Rubrik have made the difference. Trainline’s app is hugely successful with more than 55 million downloads. It enables travellers to plan routes and access tickets from over 270 carriers – and journey more than 40 countries. Consumers value being able to buy tickets on the move while saving time, effort and money. AI-driven information helps them to make the best decisions and access the best fares. Financial success has followed for Trainline. In 2023, annual recurring revenue reached £327 million. And today it employs 1,000 people and has offices in London, Paris and Edinburgh. However, business growth created extra pressure on its IT team and systems.

As Trainline expanded, it needed a robust data management strategy that could scale with the business. IT leaders wanted to modernize systems and strengthen resilience to handle increasing volumes of data. Microsoft 365 (M365) adoption was growing. And this meant Trainline needed to boost security and protect customer data. Leaders were particularly mindful of the shared responsibility model from Microsoft. They wanted to mitigate risks. The company needed a hybrid data strategy. This would encompass its cloud-based M365 services and on-premises environments.

As a trusted technology partner, Bytes played a crucial role. Its team helped Trainline to find the best way forward for its data management strategy. The Bytes team worked with Trainline. They created a tailored solution stack that would align with the company’s strategic goals while seamlessly integrating with existing technologies. Bytes then provided a comprehensive market analysis and vendor evaluation, as well as tools and expertise to support Trainline’s decision-making. Rubrik emerged as the ideal choice for Trainline. Its solution covered all phases of Trainline’s requirements. This included Office 365 backup and on-premises data protection. The Bytes and Rubrik teams delivered demonstrations, showcasing the solution’s effectiveness. Rubrik’s unified interface also provided a single pane of glass for managing data across environments. Its security reporting and tools gave Trainline extra confidence that its data was protected.

Trainline now has a resilient and scalable data management strategy to support its growth. The company has mitigated risks and gained confidence in its data security capabilities. Meanwhile, data management is streamlined across hybrid environments. The collaboration between Trainline, Bytes, and Rubrik demonstrates the power of strategic partnerships. Trainline can now focus more on serving millions of travellers while safeguarding its data.